Return & Exchange Policy
Return & Exchange Policy – Neilvastra
At Neilvastra, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
✅ Returns & Exchanges Eligibility
- Request within 7 days of delivery
- Product must be unused, unwashed, and in original condition
- Original packaging & tags must be intact
🔁 Exchange Policy
- Allowed for size issues or defective items (report within 48 hrs)
- If size unavailable, we provide store credit or coupon code
❌ Non-Returnable Items
- Used, washed, or altered garments
- Items bought on sale or discount (unless defective)
- Custom-stitched or made-to-order products
🚚 Return Process
- Email us at support@neilvastra.com or WhatsApp at +91-8107312807
- Our team will guide you through the return steps
- After inspection, exchange or credit will be processed
💸 Refunds
- Only for undelivered, out of stock or failed exchanges
- Refund to original payment method within 7 business days
📍 Contact Us
Email: support@neilvastra.com
WhatsApp: +91-8107312807
Neilvastra is committed to offering a smooth, fair and trusted shopping experience. Thank you for choosing us.
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